FREE freight on all orders
Terms + Conditions
S H I P P I N G
R E F U N D + R E T U R N P O L I C Y
P R I V A C Y P O L I C Y
Spokin values our customers and respect their privacy. Any information we collect about you is held with the utmost care and security. We want to make your shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell, trade or share this information with anyone. When you place an order we use secure payment facilities to process all online credit card transactions. No credit card details are kept by Spokin.
T E R M S O F S E R V I C E
Spokin is a trading name of Spokin Limited and herein may be referred to as "Spokin", "We" or "Us". As used herein, "Customer" and "You" shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.
P R O M O T I O N S + D I S C O U N T S
All promotions + discount codes are issued at the discretion of Spokin. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer + discount codes can only be used once per customer per promotion, unless specified. Promotional offer + discount codes will not be extended beyond the specified end date. Promotional discounts and offers may not be used in conjunction with each other, this includes discounts given on purchase receipts, and loyalty vouchers. No lay-by unless specified. No holds or returns.
All online orders are dispatched Monday to Friday and dispatched within 1-2 business days of the order being placed, for in stock items.
Orders will not be dispatched on Public Holidays, orders placed on these days will be sent out within the next two business days. The festive season may also cause a little delay so please be aware that between the 20th of December + around the 6th of January is a very busy period for both us + the couriers we use. To ensure delivery before Christmas, please order with a few days to spare.
N Z S H I P P I N G
Free Shipping for orders over $150!
Shipping is charged on an order weight/size basis due to the range of items we stock. Some bulky items may be excluded from the free shipping over $150 offer.
Our products are sent directly to you from our Spokin. We use a signature required courier service for all orders throughout New Zealand.
All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the couriers office or depot.
Your shipping cost will be calculated at the checkout. We aim to dispatch all orders (with the exception of custom orders) within 1 business day. Courier delivery is 1-2 business days.
I N T E R N A T I O N A L S H I P P I N G
We currently do not ship internationally.
R E F U N D + R E T U R N P O L I C Y
Spokin wants you to love what you have bought. If, for any reason, you are not satisfied with your purchase, please return it to us within 7 days of receipt of the products, provided that the products are in original condition, unused, unwashed and are accompanied with their original packaging as it was. We will either exchange it, replace it, provide a store credit or refund the purchase price at our discretion.
Sale items are not eligible for a refund however you can choose to exchange these for something else or receive a credit voucher to use at a later date.
Please email returns@spokinbikes.co.nz notifying us that you wish to return an item including the invoice number on the email, and the reason for returning it.
Please ask before buying if you are unsure of any aspect of the product.
We cannot accept unused goods in damaged packaging unless they are faulty.
Freight charges are not refundable unless the goods are faulty, in which case we will also refund the cost of returning the goods to us. We recommend using a tracked service for any return as until the goods reach us, they are still your responsibility so please consider this for your peace of mind.
Once we have received the returned products we will notify you by email of your exchange or refund entitlement.
All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
Return address: 75 Old Karori Road, Karori, Wellington 6012, New Zealand
P R I V A C Y P O L I C Y
Spokin values our customers and respect their privacy. Any information we collect about you is held with the utmost care and security. We want to make your shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell, trade or share this information with anyone. When you place an order we use secure payment facilities to process all online credit card transactions. No credit card details are kept by Spokin.
T E R M S O F S E R V I C E
Spokin is a trading name of Spokin Limited and herein may be referred to as "Spokin", "We" or "Us". As used herein, "Customer" and "You" shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.
- ACCEPTANCE OF TERMS - The placement of an order implies full acceptance of the Terms & Conditions as stated hereon and implied.
- PRICE, CURRENCY + GST - All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other currencies. Spokin reserves the right to change prices of goods advertised on this website, without notice. Orders will not be despatched until payment is received in full.
- PAYMENT + SECURITY - Spokin credit card information security policy: Spokin uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
- Payments are processed in real-time
- Spokin does not have access to your full card number, this credit card payment is secured by DPS
- DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
- DPS Payment Express Software is certified with over 200 banks globally Visit www.paymentexpress.com for more info on online credit card payments.
- Bank Deposit / Direct Debit Payments may also be made by bank deposit for New Zealand orders. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled & goods placed back into stock. Cancelled unshipped orders which require a refund will incur a 5% transaction fee.
- Payment by an authorised Spokin gift voucher is also accepted. Only one voucher can be redeemed per order.
- SECOND ITEMS - Second items are sold as is and are final sales.
P R O M O T I O N S + D I S C O U N T S
All promotions + discount codes are issued at the discretion of Spokin. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer + discount codes can only be used once per customer per promotion, unless specified. Promotional offer + discount codes will not be extended beyond the specified end date. Promotional discounts and offers may not be used in conjunction with each other, this includes discounts given on purchase receipts, and loyalty vouchers. No lay-by unless specified. No holds or returns.
C O N T A C T
Our offices are located at 75 Old Karori Road, Wellington 6012, New Zealandemail - spokin@spokinbikes.co.nz
call - +6427 232-5775
